Çà ÷òî ñíÿëè äåíüãè ñ êàðòî÷êè?

[nektodron]

3 èþíÿ çàðåãèñòðèðîâàë trial äîñòóï. Ïîïðîáîâàë ïîðàáîòàòü ñ ðàçëè÷íûìè âåðñèÿìè QCharts è ESignal. Íå ïîëó÷àëîñü ïîñìîòðåòü èíòðàäåé êîòèðîâêè íè ó îäíîé ñåêüþðèòè. Ïîäóìàë, ÷òî âîçìîæíî â âûõîäíî äåíü îòêëþ÷àþò ñåðâåð, ïîïðîáîâàë â ïîíåäåëüíèê. Ðåçóëüòàò òîò æå. â ïîíåäåëüíèê æå îòêàçàëüñÿ îò ñåðâèñà. Êàêîâî æå áûëî ìîå óäèâëåíèå, ÷òî â ïîíåäåëüíèê ñ êàðòî÷êè ñíÿëè 95 äîëëàðîâ. Ïîïðîáîâàë îáðàòèòüñÿ â ñàïïîðò (àíãëèéñêèé) - íè îòâåòà, íè ïðèâåòà. Âåñüìà ñòðàííûé õîä äëÿ ñîëèäíîé ôèðìû. Åñëè äåíüãè íå áóäóò âîçâðàùåíû, ìíå ïðèäåòñÿ íàïèñàòü çàÿâëåíèå â áàíê î ïðèçíàíèè òðàíçàêöèè íè÷òîæíîé.

[anazarov]

Re: Çà ÷òî ñíÿëè äåíüãè ñ êàðòî÷êè?

Originally posted by nektodron
3 èþíÿ çàðåãèñòðèðîâàë trial äîñòóï. Ïîïðîáîâàë ïîðàáîòàòü ñ ðàçëè÷íûìè âåðñèÿìè QCharts è ESignal. Íå ïîëó÷àëîñü ïîñìîòðåòü èíòðàäåé êîòèðîâêè íè ó îäíîé ñåêüþðèòè. Ïîäóìàë, ÷òî âîçìîæíî â âûõîäíî äåíü îòêëþ÷àþò ñåðâåð, ïîïðîáîâàë â ïîíåäåëüíèê. Ðåçóëüòàò òîò æå. â ïîíåäåëüíèê æå îòêàçàëüñÿ îò ñåðâèñà. Êàêîâî æå áûëî ìîå óäèâëåíèå, ÷òî â ïîíåäåëüíèê ñ êàðòî÷êè ñíÿëè 95 äîëëàðîâ. Ïîïðîáîâàë îáðàòèòüñÿ â ñàïïîðò (àíãëèéñêèé) - íè îòâåòà, íè ïðèâåòà. Âåñüìà ñòðàííûé õîä äëÿ ñîëèäíîé ôèðìû. Åñëè äåíüãè íå áóäóò âîçâðàùåíû, ìíå ïðèäåòñÿ íàïèñàòü çàÿâëåíèå â áàíê î ïðèçíàíèè òðàíçàêöèè íè÷òîæíîé.

Äîáðûé äåíü,

1) Ñóäÿ ïî öåíå, âû ïîäïèñàëèñü íà QCharts. Ê ñîæàëåíèþ, íà ðóññêîì ÿçûêå ïîääåðæèâàåòñÿ òîëüêî ïðîäóêò eSignal. Ïîýòîìó ìîè îòâåòû áóäóò îáùåãî õàðàêòåðà.
2) ×òî êàñàåòñÿ âîçìîæíîñòè ïîñìîòðåòü èíòðàäåé êîòèðîâêè ó íèîäíîé ñåêüþðèòè, îáû÷íî òàêàÿ ïðîáëåìà ñâÿçàíà ñ òåì, ÷òî âû íå óêàçàëè íè îäíîé áèðæè ïðè îôîðìëåíèè ïîäïèñêè. Ñîîòâåòñòâåííî, íè ðèë-òàéì, íè èíòðàäåé íå äîñòóïåí.
3) Êàêèì îáðàçîì Âû îòêàçàëèñü îò ñåðâèñà?
4) Êàêèì îáðàçîì âû îáðàùàëèñü â ïîääåðæêó? Ïîæàëóéñòà, ñîîáùèòå íîìåð òåëåôîíà, ïî êîòîðîìó âû çâîíèëè è âðåìÿ çâîíêà, ìû ðàçáåðåìñÿ, ïî÷åìó íèêòî âàì íå ïîìîã.
5) Äåíüãè âîçâðàùàþòñÿ â òå÷åíèå 2-õ íåäåëü ïîñëå îêîí÷àíèÿ ñðîêà ïîäïèñêè, ò.å. â òå÷åíèå 2 íåäåëü ïîñëå 3-ãî èþëÿ.
6) Äåíüãè, ñêîðåå âñåãî, íå ñïèñàíû, à çàáëîêèðîâàíû.  òî æå âðåìÿ, âû, êíå÷íî, èìååòå ïðàâî äîáèâàòüñÿ îòìåíû òðàíçàêöèè, åñëè ñ÷èòàåòå, ÷òî eSignal íàðóøèë óñëîâèÿ ïðåäîñòàâëåíèÿ ïðîäóêòà.
7) Ñîîáùèòå âàø Client ID äëÿ òîãî, ÷òî áû ìû âàñ ìîãëè èäåíòèôèöèðîâàòü â ñèñòåìå.

[nektodron]

ClientID - nektodron
Îòêàçàëñÿ îò ñåðâèñà ïóòåì óäàëåíèÿ ïðîäóêòà â accaunt managment
 ïîääåðæêó ÿ íå çâîíèë, à ïèñàë, ïóòåì çàïîëíåíèÿ ôîðìû íà ñàéòå.

[anazarov]

Originally posted by nektodron
ClientID - nektodron
Îòêàçàëñÿ îò ñåðâèñà ïóòåì óäàëåíèÿ ïðîäóêòà â accaunt managment
 ïîääåðæêó ÿ íå çâîíèë, à ïèñàë, ïóòåì çàïîëíåíèÿ ôîðìû íà ñàéòå.

Êàêîãî ñåâèñà? Êàêàÿ áûëà ïîäïèñêà?

[nektodron]

Service Start Date End Date Price

QCharts Plus with 500 Symbols 06/03/2007 07/03/2007 $24.95
QCharts Plus Promotion 06/03/2007 07/03/2007 $0.00
Online Indices (QC) 06/03/2007 07/03/2007 $0.00
QCharts 06/03/2007 07/03/2007 $95.00
QCharts Basic Features Bundle 06/03/2007 07/03/2007 $0.00
Quote.com News Bundle 06/03/2007 07/03/2007 $0.00

ñóäÿ ïî äàòàì QCharts åùå íå îòìåíèëñÿ è áóäåò äåéñòâîâàòü äî 3 èþëÿ

[anazarov]

Originally posted by nektodron
Service Start Date End Date Price

QCharts Plus with 500 Symbols 06/03/2007 07/03/2007 $24.95
QCharts Plus Promotion 06/03/2007 07/03/2007 $0.00
Online Indices (QC) 06/03/2007 07/03/2007 $0.00
QCharts 06/03/2007 07/03/2007 $95.00
QCharts Basic Features Bundle 06/03/2007 07/03/2007 $0.00
Quote.com News Bundle 06/03/2007 07/03/2007 $0.00

ñóäÿ ïî äàòàì QCharts åùå íå îòìåíèëñÿ è áóäåò äåéñòâîâàòü äî 3 èþëÿ

ß îòïðàâèë çàïðîñ ïî âàøåìó ñëó÷àþ, ïîïðîñèë ðàçîáðàòüñÿ è îòìåíèòü ïîäïèñêó. Îäíàêî, ïîâòîðÿþ, äåíüãè áóäóò âîçâðàùåíû òîëüêî â òå÷åíèå 2 íåäåëü ïîñëå 6 èþëÿ

[nektodron]

ñïàñèáî

[anazarov]

Originally posted by nektodron
ñïàñèáî

Mr Andrey Demidov was charged $95 and because he cancelled within the
first 30 days he should get a refund of the $95 back. This will be done
authomatically...

[nektodron]

ïðîøëî áîëåå äâóõ íåäåëü, äåíüãè òàê íèêòî è íå âåðíóë...